Why haven’t I been sent my student documents (semester documents, semester ticket)?
Students will be sent their student documents approx. 8 weeks before the start of the approaching semester. We will automatically send your documents to you by surface mail once you have transferred the Semester Contribution and it has appeared on our account (approx. 5 working days after you make the transfer). Please go carefully through this checklist to see if you have done everything correctly:
- Did you enroll before the deadline expired, receive notification to transfer the Semester Contribution, and duly transfer the full amount?
- Did you transfer your Semester Contribution before the deadline for re-registration (15.02./15.08.)?
- Did you note the correct purpose when you made the transfer? Automatic – and thus fast – processing is only possible if you have entered the data accurately.
- Did you transfer the correct amount? If the amount you transferred was not enough, transfer the difference with a note of the purpose and your documents will be sent to you.
- Was your money transfer correctly processed by your bank? (check your bank statement). Quite often mistakes are made regarding the right account number or wrong purpose.
- If you have moved your address and failed to notify the Student Office, your documents will have been returned to us. Contact the hotline to find out. Phone: +49 421 218 61 110.
- Have you changed your health insurance provider or has your insurance status changed? In either case, your re-registration has been blocked – even though you may have done everything else correctly. You should submit a certificate of insurance recording your status as quickly as possible.
- You have done everything absolutely correctly? So that we can verify where the mistake occurred and that you have transferred your Semester Contribution, please sent us a brief note with a copy of your bank statement (not data carrier) which shows the payment and the date you made the transfer.