Veranstaltung 2013-06_PZ

Conflict Management

Course No.: 2013-06_PZ

Dates/Venue: 21.03.2013, 9.30-17.45 + 22.03.2013, 9:00 - 17:30 at Gästehaus Teerhof.

Trainer: Sabine Lerch, Soft Skills for Science, Utting

Contents

“Yes, but not today” is how people usually think about conflict management. Not surprisingly we feel that we need to prepare to handle disagreements as we often associate them with uncomfortable and threatening emotions. When there is no open conflict we can carry on as though things are all right even if we know they aren't. Without resolution, conflict merely becomes an opportunity to recycle old arguments, destroys relationships and negatively impacts cooperation and productivity.

With resolution, conflict can be rewarding and exciting and can move things forward. This course is designed to help participants to constructively engage with conflicts rather than avoid or escalate them unnecessarily. It will give people usable, relevant and confidence building tools to handle this difficult arena more effectively. 

Topics:
• The psychology of conflict
• Causes and sources of conflict
• Effects of unsolved conflicts
• Conflict handling styles
• Assertive communication
• Conflict resolution basics
• Mediation competence

Feedback from participants of last year's workshop: [What did you like about the course?] "Everything, really. Besides that the content matched my momentary needs perfectly, it really was the best workshop I participated in so far. Sabine Lerch is a brilliant teacher, very competent on the topic itself and on how to teach."

Maximum 12 participants, please register using this form.