Lost Password

If you still remember the username, you can reset the password online with the help of a security question.

To set up the security question for the first time, you need a scan of your passport or ID card as an image file:

please scan only the front side of the identity card (or the page with name and validity)
you should blacken out the serial and access numbers for security reasons
please use the formats JPG or PNG. PDFs do not work.

You can find instructions for the online procedure here: Instructions for resetting a password

If you cannot or do not want to use the online procedure, please visit the account administration in person. You need to bring a valid ID.

We will not provide any information about your account by phone or e-mail!

Updated by: Webredaktion ZfN

Reset your password online