Requirements for central IT

Requirements for central IT
There are various types of requirements for central IT. We distinguish between issues that affect daily work at the workplace and those that involve major changes to our IT landscape.

There are two types of requests. The difference between them is described below, along with the ways in which requests can be made.

Requests relating to your individual IT workstation,
such as:

Password reset
Workstation setup
WLAN configuration
Storage quotas

► IT Service Desk
servicedeskprotect me ?!uni-bremenprotect me ?!.de
+49 421 218 60800

Changes to cross-departmental IT systems, such as:

Setting up new computer platforms
Network equipment for buildings
Introducing new software
Providing special signature methods

► IT Demand
it-demandprotect me ?!uni-bremenprotect me ?!.de

Procedure

Send an email to it-demandprotect me ?!uni-bremenprotect me ?!.de

Please describe the following points in the email:

→ Requester: Name, department, contact, supervisor

→ Category: e.g., support request, software, hardware

→ Urgency: High, Medium, Low

→ Description of request: Detailed description with screenshots or examples

→ Business benefit/goal: Why is the request important?

→ Affected systems or users: Who is affected?

Processing, including feedback, is carried out according to a defined process in Department 8.

Updated by: Jennifer Kück