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AI in Citizens' Service

Using Artificial Intelligence for Citizens' Service


Senator for Finances of the Free Hanseatic City of Bremen (HB)


Duration: 07.2019 - 03.2020

Contact: Dirk Wenig


In the project "Using Artificial Intelligence for Using Citizens' Service" a chatbot as prototypical digital assistant is realised to research possible applications of AI in citizens' service. It will answer questions regarding services offered by the administration of the Free Hanseatic City of Bremen in dialogs. During the project, the chatbot will be evaluated with citizens of Bremen. In the evaluation, questions of the users will be documented and analysed to improve the citizens' service. Goals of the project are:

  • Training of an Artificial Intelligence realised as chatbot to test digital assistants for information regarding the most important services of the Free Hanseatic City of Bremen.
  • Evaluation of possible applications of Artificial Intelligence for answering questions in citizens’ service.
  • Evaluation of the anonymised questioning behaviour for improving the citizens’ service.