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Personal WiFi support starting from the orientation week and onwards

The Zentrum für Netze (ZfN) offers a daily personal WiFi support during the orientation week starting on monday 11.10.2021 and during the first lecture week starting on monday 18.10.2021, where help is provided for problems with the WiFi setup. Registration via Stud.IP, as well as registration in the respective groups (days), is required.

How to participate:

  1. Join the event via the above Stud.IP registration link
  2. Click on Participants in the top bar
  3. Click on Group on the left side of the page
  4. Choose one of the days and sign in


Please note, the following video instructions describe the setup of the Eduroam network.

When you are asked for your user data, please pay attention to upper/lower case and enter your user name (no alias) including

For security reasons, the WLAN password is not identical to the password of your university account. Students set the password automatically when they activate their university account. Other users must set the WLAN password once in the Online Tools.

If you prefer manual setup, you will find instructions for manual setup further down on this page.
If there is a problem, please contact us by e-mail at


Android - Install Profile
Android - Failed to install profile


iOS - Install profile
iOS - Delete Profile


Windows - Install eduroam CAT App

Mac OS X

Mac OSX - Install Profile
Mac OSX - Delete Profile