Lost Password

Reset your password online

If you still remember the username, you can reset the password online with the help of a security question.

To set up the security question for the first time, you need a scan of your passport or ID card as an image file:

  • please scan only the front side of the identity card (or the page with name and validity)
  • you should blacken out the serial and access numbers for security reasons
  • please use the formats JPG or PNG. PDFs do not work.

You can find instructions for the online procedure here: Instructions for resetting a password

Other Options

Visit us at Account Administration during office hours. Bring a valid ID/Passport/Aufenthaltstitel and any necessary documents.

Account Administration

Account Administration office hours:
Tue. 09:00 - 11:00
Thu. 13:00 - 15:00
Room SFG 1340

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