You are here:
If you still remember the username, you can reset the password online with the help of a security question.
To set up the security question for the first time, you need a scan of your passport or ID card as an image file:
You can find instructions for the online procedure here: Instructions for resetting a password
Visit us at Account Administration during office hours. Bring a valid ID/Passport/Aufenthaltstitel and any necessary documents.
Account Administration office hours: Tue. 09:00 - 11:00 Thu. 13:00 - 15:00 Room SFG 1340
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