Lost Password

Reset your password online

If you still remember the username, you can reset the password online with the help of a security question.

To set up the security question for the first time, you need a scan of your passport or ID card as an image file:

  • please scan only the front side of the identity card (or the page with name and validity)
  • you should blacken out the serial and access numbers for security reasons
  • please use the formats JPG or PNG. PDFs do not work.

You can find instructions for the online procedure here: Instructions for resetting a password

Other Options

Office hours account administration:
Tuesdays from 9:00 until 11:00
Thursdays from 13:00 until 15:00
Located in SFG 1370