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Lost Password

Reset your password online

If you still remember the username, you can reset the password online with the help of a security question.

To set up the security question for the first time, you need a scan of your passport or ID card as an image file:

  • please scan only the front side of the identity card (or the page with name and validity)
  • you should blacken out the serial and access numbers for security reasons
  • please use the formats JPG or PNG. PDFs do not work.

You can find instructions for the online procedure here: Instructions for resetting a password

Other Options

If you cannot or do not want to use the online procedure, please visit the account administration in person. You need to bring a valid ID.

We will not provide any information about your account by phone or e-mail!

Account Administration

Currently no
personal appointments!

+49 421 218-61334
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