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If you still remember the username, you can reset the password online with the help of a security question.
To set up the security question for the first time, you need a scan of your passport or ID card as an image file:
You can find instructions for the online procedure here: Instructions for resetting a password
If you cannot or do not want to use the online procedure, please visit the account administration in person. You need to bring a valid ID.
We will not provide any information about your account by phone or e-mail!
Currently no personal appointments!
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